Privacy Policy

BUOYANT WELLNESS, LLC PRIVACY POLICY

Last updated: April 17, 2023

Buoyant Wellness, LLC (also referred to by “Buoyant Wellness”, “the company”, “we”, “us” or “our”) values its users’ privacy. This privacy policy (also referred to by “Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Buoyant Wellness™ of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Buoyant Wellness™ decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to BUOYANT WELLNESS, LLC, and it governs any and all data collection and usage by us. Through the use of Buoyant Wellness™ services or the website BuoyantWellness.com, you are consenting to the data collection procedures expressed in this Policy.

Other Privacy Policies that apply: Buoyant Wellness, LLC also uses third party websites and systems to store our users’ and customers’ information. Specifically, personal information used to sign up for the email newsletter is stored with MailerLite and personal information used to schedule any session with Buoyant Wellness™ is stored with Practice Better (Green Patch Inc.). Other patient information may also be stored with Practice Better (Green Patch Inc.). The privacy policy for MailerLite can be viewed at MailerLite Privacy Policy. The privacy policy for Practice Better (Green Patch Inc.) can be viewed at Practice Better Privacy Policy. Web content from these third parties may be embedded within our website. By use of our website and services, you are also agreeing to review and agree to the privacy policies of third parties described in this Policy. Please note that this Policy does not govern the collection and use of information by companies that Buoyant Wellness, LLC does not control, or by individuals not employed or managed by us.

Specifically, this Policy will inform you of the following:

  1. What personally identifiable information is collected from you;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. Buoyant Wellness, LLC collects various types of information, such as:

  • Voluntarily provided information which may include your name, email address(es), telephone number(s), physical address(es), billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, Buoyant Wellness, LLC may have the occasion to collect non-personal anonymous demographic information, such as age, gender, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Please rest assured that Buoyant Wellness, LLC will only collect personal information that you knowingly and willingly provide to us by way of website input, surveys, completed membership forms, and emails. It is the intent of Buoyant Wellness, LLC to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.           

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Buoyant Wellness, LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Buoyant Wellness, LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Buoyant Wellness, LLC.

Buoyant Wellness, LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Buoyant Wellness, LLC may feel it necessary, from time to time, to contact you on behalf of our other external business partners with regards to a potential new offer which may be of interest to you.  If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.

Buoyant Wellness, LLC uses various third-party social media features including but not limited to: Facebook, Twitter, Instagram, LinkedIn and other interactive programs.  These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Buoyant Wellness™’s control.

Disclosure of Information

Buoyant Wellness, LLC may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of Buoyant Wellness™.

Non-Marketing Purposes

Buoyant Wellness, LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Buoyant Wellness, LLC products and services).  In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

Buoyant Wellness, LLC’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13).  If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information.  Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our services, please send an email that you wish to unsubscribe to Support@BuoyantWellness.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Buoyant Wellness, LLC will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. Buoyant Wellness, LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website to read the privacy statements of every website that collects personally identifiable information. This privacy policy agreement applies only and solely to the information collected by our website.

Notice to European Union Users

The operations of Buoyant Wellness, LLC are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States and Canada. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Your Rights as a Data Subject

Under the regulations of the General Data Protection Regulation (“GDPR”) of the EU you have certain rights as a Data Subject. These rights are as follows:

  • The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
  • The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to Support@BuoyantWellness.com.
  • The right to rectification: this means that if you believe some of the data we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
  • The right to erasure: this means you can request that the information we hold be deleted, and we will comply, unless we have a compelling reason not to, in which case you will be informed of the same. You can do this by sending an email to Support@BuoyantWellness.com.
  • The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to Support@BuoyantWellness.com.
  • The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at Support@BuoyantWellness.com.
  • The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to Support@BuoyantWellness.com.

In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website.

Security

Buoyant Wellness, LLC takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Data stored by third parties identified in this Policy is subject to security precautions taken by the third party and is outside the control of Buoyant Wellness™. Please review the policies of the third parties prior to providing personal data.

Acceptance of Terms

By using this website and our services, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites and services. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, or telephone number. For the purposes of GDPR compliance, this is also the data controller responsible for your personal information.

Email: Support@BuoyantWellness.com